• Personal Information: Name, contact details, gender, location, date of birth, etc.
• Health Information: Self-reported mental health concerns, session notes, assessments (if applicable)
• Technical Data: IP address, browser type, device data, time zone, and usage patterns
• Communication Data: Messages sent through our platform, session logs, and customer support conversations
• Payment Information: Details processed securely via third-party providers (we do not store full credit card data)

• Match you with a suitable therapist or counselor
• Provide online therapy sessions and emotional support
• Maintain service records and history
• Improve our platform and user experience
• Comply with applicable laws and prevent fraud
• We do not use your personal health information for advertising purposes or sell it to third parties.

5. International Data Transfers

As Click2Pro LLP is headquartered in India, your data may be stored and processed outside of the United States. By using our services, you explicitly consent to the transfer of your data to servers and service providers in India or other countries where we or our partners operate. We implement appropriate safeguards and security protocols to protect transferred data.

6. Data Protection Measures

We follow industry-standard practices to secure your data: End-to-end encrypted video and chat sessions

• Role-based access control
• Secure HTTPS protocols
• Two-factor authentication for therapist accounts
• Limited access to client data by support staff

Despite our efforts, no online platform can guarantee 100% security. You agree to use our services with this understanding.

7. Your Rights (U.S. Users)

While Click2Pro is not subject to U.S. HIPAA laws, we voluntarily offer the following rights to U.S. users: Access: You may request access to your personal data.

• Correction: You may request updates or corrections to your data.
• Deletion: You may request the deletion of your records (subject to retention laws).
• Consent Withdrawal: You may revoke consent by discontinuing use of our services.

To exercise these rights, email: help@click2pro.com

8. Data Retention

We retain user data for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Indian and international laws. Session data is securely stored and periodically reviewed for relevance. If you request account deletion, we will anonymize your data or delete it unless retention is legally mandated.

9. Cookies and Tracking

We use cookies and tracking technologies to:

• Improve website functionality
• Understand usage patterns
• Customize user experience

You can disable cookies in your browser settings. However, this may limit platform functionality.

10. Legal Disclaimer

By using Click2Pro’s services, U.S.-based users acknowledge and accept the following:

• Services are provided by Indian psychologists who may not be licensed under U.S. state or federal laws.
• Click2Pro does not provide medical advice, clinical diagnosis, or emergency services.
• You willingly consent to receive non-clinical wellness and counseling support from non-U.S.-licensed professionals.
• Click2Pro shall not be held liable under U.S. jurisdiction for any claims related to provider licensure or regulatory compliance.
• If you are in a crisis or require medical assistance, you should call 911 or visit your nearest emergency facility.

11. Children’s Privacy

Our services are intended for individuals aged 18 and above. If you are under 18, you must use the platform under the guidance of a parent or guardian. We do not knowingly collect data from children without verified parental consent.

12. Changes to This Privacy Policy

Click2Pro reserves the right to update this Privacy Policy at any time. Users will be notified of major changes via email or platform alerts. Continued use of our services after changes implies acceptance of the revised terms.

13. Contact Us

For questions, concerns, or data requests, please contact:

help@click2pro.com