Secure and private from the start
Support requests can be sent to [email protected]. This page explains what support is intended to cover and how users should approach account, delivery, or purchase issues inside Click2Pro Insight Platform.
Support is meant for account access problems, purchase confirmation issues, missing report ownership, PDF delivery problems, email delivery issues, and other product or technical friction.
Support is not a substitute for crisis help, therapy, or clinical guidance.
Support requests are easiest to resolve when they include the email used for the account or purchase, the assessment or report topic involved, and a short description of what went wrong.
If the issue involves delivery, it helps to mention whether the problem is with viewing the report, downloading the PDF, or receiving the email.
Where a Psychologist Explanation Session is offered, support should focus on entitlement status, scheduling follow-up, and clarification around the walkthrough itself.
These sessions are framed as structured discussion of the report, not therapy or diagnosis.
The current support contact for the platform is [email protected].
This page should act as the scope and process reference so support stays focused on access, ownership, delivery, and product issues.
