Secure and private from the start
This Refund Policy applies to the Click2Pro Assessments digital report product available through https://click2pro.com/assessments and related report purchase flows operated by Click2Pro LLP.
This product provides digital assessment previews and paid digital report unlocks. It is not a physical product and not a therapy-session booking flow within this app.
If you make a payment but the full report is not unlocked because of a verified technical issue, duplicate charge, or failed fulfillment event, please contact us at [email protected]. We will review the transaction and, where appropriate, provide access correction or a refund.
Because this is a digital product that becomes accessible immediately after successful payment and report unlock, refunds are generally not available once the full report has been successfully unlocked, delivered, or made accessible in your account/dashboard.
If you believe you were charged more than once for the same purchase, please contact us with your transaction details. Verified duplicate charges may be refunded.
If you believe a transaction was unauthorized or you need help identifying a charge, please contact us first at [email protected] so we can review the purchase and assist promptly.
To help us investigate quickly, please contact us within 7 days of the transaction date for payment-related issues involving technical failure, duplicate charging, or other billing concerns.
If a refund is approved, it will be issued to the original payment method where reasonably possible and subject to payment processor timelines.
For refund-related questions, contact:
